Burger King has introduced an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily tasks.
The tool, called BK Assistant, uses OpenAI technology.
Its voice chatbot, named “Patty”, listens during customer interactions.
It detects service language such as “welcome”, “please”, and “thank you”.
Managers receive insights into overall service patterns.
The company says the system does not score individual workers.
It aims to support coaching and improve guest experience.
Managers can use the data to recognise strong team performance.
The platform also updates digital menus when items sell out.
It guides staff through recipes during order preparation.
The assistant can flag cleaning needs inside the restaurant.
The headset monitors drive-thru conversations to improve order accuracy.
Burger King is testing the technology in 500 locations.
The chain plans a nationwide rollout by the end of 2026.
The announcement triggered criticism on social media.
Some users described the technology as excessive workplace surveillance.
The launch follows McDonald’s decision to remove AI drive-thru ordering from more than 100 restaurants last year.
